Key Points
- OpenAI’s 2025 ‘The State of Enterprise AI’ report draws on data from over a million business customers and a large worker survey.
- Average ChatGPT Enterprise users save roughly 40‑60 minutes per active workday.
- 75% of surveyed workers report improved speed or quality of output thanks to AI.
- Weekly ChatGPT Enterprise messages have risen nearly eightfold; custom GPT usage is up 19 times.
- Reasoning‑token usage has increased more than 320‑fold, indicating more complex prompts.
- Frontier (top‑5%) users send six times more messages and claim over 10 hours a week saved.
- A growing gap exists between heavy AI users and the average employee.
- Ziff Davis has filed a copyright lawsuit against OpenAI, disclosed in the report.
Background and Scope
OpenAI released its 2025 ‘The State of Enterprise AI’ report to provide insight into how businesses are using AI tools. The analysis draws on anonymized usage data from more than one million business customers and a survey of thousands of workers at nearly one hundred organizations.
Key Findings on Productivity
The report highlights that, on average, ChatGPT Enterprise users save roughly 40 to 60 minutes per active workday. While this represents a tangible benefit, it falls short of the sweeping productivity overhaul many had anticipated.
Across surveyed enterprises, 75% of workers say AI has improved either the speed or quality of their output, and 75% report being able to complete new tasks they previously could not perform.
Adoption Growth and Usage Patterns
AI adoption within companies is accelerating. Weekly messages in ChatGPT Enterprise have increased nearly eightfold in the past year, and the use of structured workflows, such as custom GPTs, has risen 19 times. More complex prompts are also on the rise, with reasoning‑token usage increasing more than 320‑fold.
Heavy Users versus Average Workers
OpenAI defines “frontier” users as those in the 95th percentile of adoption intensity. These users send about six times more messages than average users and report substantially larger gains—over 10 hours per week and roughly 2 hours per day saved.
The data shows a widening gap between heavy AI users and the broader employee base, suggesting that only a subset of workers are leveraging AI to its fullest potential.
Legal Disclosure
The report includes a disclosure that Ziff Davis, the parent company of CNET, filed a lawsuit against OpenAI in April, alleging that OpenAI infringed Ziff Davis copyrights in training and operating its AI systems.
Implications and Outlook
OpenAI frames the report as a snapshot of the current state of enterprise AI rather than a final verdict. The company suggests that future productivity gains may stem more from how organizations redesign processes and workflows around AI than from model improvements alone. For most workers, AI remains a useful sidekick that speeds up tasks without dramatically transforming daily work.
Source: cnet.com