Aurelian Deploys AI Voice Assistant to Streamline 911 Non‑Emergency Calls

Aurelian Deploys AI Voice Assistant to Streamline 911 Non‑Emergency Calls

Key Points

  • Aurelian’s AI voice assistant handles non‑emergency 911 calls such as noise complaints and lost wallets.
  • The system is live in more than a dozen U.S. cities, covering nearly five million residents.
  • It processes roughly three‑quarters of non‑emergency calls, freeing human dispatchers for critical emergencies.
  • Calls identified as genuine emergencies are transferred immediately to a human operator.
  • CEO Max Keenan highlights the tool’s role in reducing dispatcher burnout and improving response times.
  • Aurelian secured $14 million in funding to expand the technology and address AI challenges.

AI is coming to 911 dispatch centers – here’s why it might be a good thing
Android Phone Calling 911

Android Phone Calling 911

AI Voice Assistant for 911 Dispatch

Aurelian introduced an artificial‑intelligence voice agent designed to answer 911 calls that do not require immediate emergency response. When callers reach the system, the AI introduces itself, asks the reason for the call, and processes requests such as noise complaints, lost wallets, illegal parking and similar non‑urgent matters. If the conversation shifts toward a genuine emergency, the call is instantly transferred to a human dispatcher.

Impact on Call Handling

The technology is currently live in over a dozen U.S. cities, covering almost five million people. Aurelian reports that the AI handles about three‑quarters of non‑emergency calls, reducing the workload for emergency communication centers and allowing dispatchers to focus on critical, time‑sensitive incidents. The company claims the system saves roughly three hours per day of dispatcher time that would otherwise be spent on non‑emergency calls.

Company Growth and Vision

CEO Max Keenan emphasized that 911 centers are facing severe understaffing and expanding responsibilities, and that Aurelian’s purpose is to help these centers serve their communities more effectively. To support scaling and address AI‑related challenges, Aurelian recently raised $14 million in a funding round. The firm positions the AI as a support tool rather than a replacement for human operators, aiming to reduce burnout and improve overall public‑safety response.

Source: techradar.com